Support
Support | Preventa 360
Preventa 360 support is designed for operators, maintenance leaders, and implementation teams that need fast answers, reliable escalation paths, and clear ownership during rollout.
What support covers
Use the support channel for platform questions, issue investigation, workflow clarification, and rollout coordination.
We can help teams validate maintenance processes, review operational setup, and route the right issues to the right people quickly.
How to reach us
For day-to-day product assistance, email support@preventa.ro with the site, workflow, and issue context so the team can triage accurately.
For commercial questions, rollout scope, or procurement needs, contact sales@preventa.ro so requests land with the correct owner.
Implementation and onboarding help
New deployments typically require alignment across asset structure, preventive maintenance rules, permissions, and reporting expectations.
Preventa 360 can support implementation planning, handoff preparation, and environment review as part of onboarding discussions.
Escalation and operational continuity
When an issue affects operational continuity, include the impacted workflow, urgency, and current workaround in the first message.
That context helps the team prioritize effectively and respond with a concrete next step instead of a generic acknowledgement.
The goal is simple: support should reduce downtime, unblock rollout work, and keep maintenance teams moving with clarity.
Need help from the Preventa team?
Send the operational context and the team can route the request to the right owner faster.